Thursday night I had the face shield on my Bilt 3/4 helmet come unattached on the right side. Fun ride home after bailing out on Mira Mesa Bike Night (MMBN). What I didn't know was the face shield and all it's hardware is held on by tiny allen bolts. One of mine is somewhere loose out there, all alone and unafraid. No wonder the shield moved around too easily-it was never properly installed.
Yesterday I went back to the San Marcos Cycle Gear where I had bought the helmet a while ago, and Lauren, one of their long-time associates helped me out. She offered to swap the helmet one for one, despite the fact I have used this helmet quite a bit, my dog ate the slider on the bag, and had no paperwork. She even went and got a second replacement helmet when the first one had some glue and a small scrape on it! She's always friendly and helpful as are the whole staff at this Cycle Gear.
Off to break in the new helmet!
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Update: Recently spoke to another rider who had an equally good experience at 2 other Cycle Gear stores.
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